State Farm® Insurance Agent Tony Pope

"We recently moved from out of state, and found Tony via our own research. Him and his team have been nothing short of helpful and responsive with our rental and vehicle insurance. They're quick to answer the phone and so kind, especially Stacey. Thanks, all, for an awesome experience!"

"I have been insured with State Farm for over 10 years ranging from Maryland to our move to SC in 2020. Initially, this particular agency was absolutely fabulous and they were incredibly friendly and helpful. I always dealt with Stacey Thacker, and we had always been on time with my payments as my payments were on autopay. I logged into my account one day to see that my coverage had been cancelled due to non-payment for 1 month. I immediately reached out to the office to figure out what was going on since my payments had never been a problem before. I thought for sure this had to have been some sort of mistake since I had emailed Stacey previously when my app was alerting me to an expiration with my card and she never responded to my emails or calls. I figured out that this happened because the autopay failed for a one month payment. I didn’t think this was an issue since the card number didn’t actually change and because no one emailed me back about it I figured everything was okay-especially since payments had been taken out AFTER the expiration date. When I reached the office, I spoke with Stacey who advised me that my policy was cancelled because my auto payment had not been taken out for one month. I never received any cancellation notices, and supposedly she had been calling a phone number (which was not in service for 3 years and NEVER was given to them as a contact for us)I had spoken with Stacey NUMEROUS times on my phone number, as well as email and I never received a call, cancellation notice, NOTHING. Well, this mistake on my part took my insurance for a 2012 vehicle from $136 to $267 per month. I received an extra $100/month for a lapse in coverage fee, and my husband had 3 speeding tickets that resulted in an extra $60 per month because it was no longer grandfathered into our policy (this part I some-what understood because obviously that was on him). Here is the kicker-I am now forced to stay with Statefarm until OCTOBER-1 year from the time of lapse. I agree that I made a mistake not following something like this closer, however I would have figured that someone would have reached out to me-surely I did not think something like this would have happened. Needless to say, I am writing this review so that others don’t make the same mistakes I did, and to not put your trust into this agency 100%, they do NOT have your best interest at heart. Obviously I would have immediately made a payment for $136, but to me-it is no benefit to them to reach me about this because now they get an extra $1200 a year from us. Oh, and by the way-as if the $267 wasn’t enough-they just raised my prices again to $300….thats right, for a 2012 vehicle. The only options they gave me was to get less coverage, so right now we are considering to sell the vehicle because a $300 payment just does not make sense for such an old vehicle and we are shopping around for other insurance companies as soon as we can."

"Ok, after a steep price hike from my previous insurer, I was looking for a cheaper rate with the same coverage. I contacted the "Pope" office. (Hey Fellas, this is the Pope) I kid,I kid. Anyway, Carrie from the Pope office contacted me promptly and quoted me an offer I couldn't refuse! She quickly had discounts for me, offers to help reduce my premiums even more. She was also helpful in the navigation of the State Farm website. I also have a Renters Policy through State Farm to help further my savings. Thank you Carrie for your help, I greatly appreciate it! You know the jingle! C'mon, sing it with me! Like a good neighbor, State Farm is there! State Farm is there! R.W."

"The summerville Tony Pope office is hands down the best insurance office I've ever encountered. Its the ladies in the office that truly make it stellar. They are always super sweet, calm, knowledgeable and if they don't know the answer to a question... they will find out and call back very quickly. Having my family's insurance and affairs handled so well puts my mind at ease. I plan to always keep my policies here. I appreciate this office so much."

"I just wanted to let you know how appreciative I am of Denise, Jennifer, Kasey, and any one I have spoken with in assisting me with my needs here at Tony Pope's State Farm Insurance Agency. They have ALWAYS been so pleasant and kind (even when I was probably driving them nuts). I don't think I have ever dealt with a more pleasant work group than I have here. I would highly recommend them to anyone and everyone!! Thank you for all you do!!!"

"I've been a State Farm customer for 20 years now, and I have no plans on leaving. My original agent, who was amazing, ended up retiring a while ago, so I was transferred to another agent's office. I was unsatisfied with the unresponsiveness of that particular office, so I went looking elsewhere. My dad uses The Tony Pope office, and always spoke highly of their very personable staff, so I decided to give them a try, and I have not been disappointed! Everyone that works there is incredibly helpful, and most importantly, responsive!"

"I just updated my policy with State Farm and was impressed by the exceptional service given by the responding agent Preston . He was a tremendous help and explained everything clearly and made sure I was comfortable with the changes made to my policy. His courteous disposition, professionalism and attention to detail stood out. I highly recommend State Farm for their excellent customer service, especially thanks to dedicated agents like Preston !!!"

"I have several policies with State Farm and Ms. Jennifer Krug has been there tirelessly to help me with every question/ concern. Recently, I was on a very short timeline to complete a new policy and Jennifer made it happen! It is a pleasure working with her. I highly recommend the Tony Pope State Farm Insurance Agency."